BelovedHide Return & Exchange Policy

Effective Date: [05/03/2025]

1. General Policy

Standard Returns: Unused, unworn items with tags in original packaging may be returned within 30 days of delivery.

Extended Coverage: Optional warranty extends returns to 180 days (excludes user damage/hygiene issues).

2. Return Process

Step 1: Initiate Request
→ Log into the Returns Portal or email BelovedHide01@gmail.com.
Step 2: Approval & Shipping
→ Receive prepaid DHL label (valid 7 days) if eligible.
Step 3: Track & Confirm
→ Monitor via tracking number; notify us upon delivery.
Step 4: Resolution
→ Refund to original payment method within 14 days.

3. Full Coverage (90 Days)

We cover costs for:

Defects (cracked lenses, loose screws)

Shipping errors (wrong/missing items)

Customization mistakes (incorrect prescription/engraving)

4. Non-Covered Situations

No returns for:

Orders >90 days old (30 days without warranty)

Subjective dislikes (color, style)

Damage from misuse (e.g., sleeping in frames)

International customs fees

5. Key Requirements

Original Packaging: All accessories (case, cloth, warranty card) required.

Customization: 30% fee for personalized order cancellations.

Hygiene: Opened lens seal strips void returns.

6. Return Address

OYOsight Returns Center
Building A1, Xinling Industrial Park
Dalong Street, Panyu District
Guangzhou, Guangdong 511450
China
Tel: +86 181-2212-4602

7. Updates & Queries

Revised terms effective immediately upon posting. Contact BelovedHide01@gmail.com for disputes.